Have you checked the Resource Library?

We have many articles covering life here at HKUST, and there is a good chance your answer may be there. It’s easy to use, and you can find answers there very quickly.

Service Desk

ARO Service Desk is a one-stop platform for enquiry management. Current students are strongly recommended to submit enquiries to ARO via the ARO Service Desk.

Contact Us Directly
If you need help on academic matters,
you may contact us via the following channels during our office hours:
Monday to Friday (except Public Holidays)
9:00am–12:45pm & 2:00pm–5:15pm
General Enquiry
Address: Room 1381, 1/F,
Academic Building (Lift no. 17-18),
HKUST, Clear Water Bay,
Kowloon, Hong Kong
Tel: 2623 1111
Email: registry@ust.hk
Program Registration / Student Card
Course Registration
Examinations & Grades
Credit Transfer (UG)
Credit Transfer (PG)
SSCI, SHSS, JS : 2623 1116
SENG, IPO : 2358 8699
SBM : 2623 1117
Graduation Check
SSCI, SHSS, JS : 2623 1116
SENG, IPO : 2358 8699
SBM : 2623 1117
Quality Assurance & Enhancement
SIS and Systems-related
Award Certification Letter / Degree Diploma
SSCI, SHSS, JS : 2623 1116
SENG, IPO : 2358 8699
SBM : 2623 1117
Verification of Academic Qualifications (for external party)
Classroom & Lecture Theater Booking